UK - £6 (allow 3-7 days for delivery)
N.I & R.O.I - £10 (allow 3-7 days for delivery)
Europe & Channel Islands - £19 (allow 3-7 days for delivery)
Rest of World - £25 (allow 3-7 days for delivery)
The cost of delivery will be as stated on the website at the time of order. The couriers operate a Monday to Friday service between 9am - 5pm and a specific time slot cannot be specified. Please note during busy periods such as seasonal sale and Christmas, shipping may take longer.
We will endeavour to deliver any items which have been pre-ordered as soon as they become available from manufacture, on ordering we will email you with the expected date; however this may be subject to change due to circumstances out with our control. We will keep you updated on any changes to the delivery date and you can request a refund at any point up to the despatch date at which the normal returns policy will apply.
If you have ordered several products at one time we may deliver such products on different days at no extra shipping cost to you.
If for any reason you feel that there is a discrepancy with your order upon arrival, please contact customer services on 0870 458 3736 within 24 hours and ensure you retain all original packaging.
Please note that recipients outside the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES and any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis, this is managed by our carriers UPS on a 'pay on delivery' basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is also responsible for providing any information required by customs to ensure the goods are cleared. Please note that we are unable to refund any duty paid on any items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs & Excise.
Delivery/Shipping charges (excluding duty) and lead times are as follows, please note these are working days and do not include weekends or holidays and are not guaranteed.
AllSaints are committed to providing you with Terms & Conditions of sale which are easy to understand and which are fair to you. Your statutory rights are not affected by anything contained in these Terms & Conditions.
AllSaints Retail Ltd does not trade via eBay or any other auction website. We are not able to verify the authenticity or quality of any item sold on such a site under the AllSaints branding.
Definitions
“We/us” means All Saints Retail Limited, the seller of the goods.
“You” means the customer acting as a consumer.
“Courier” means any such courier as we may choose.
“Delivery date” means the date specified by the seller when the goods are to be delivered, however time is not of the essence of this contract.
“Goods” means the items which you agree to buy from us the seller.
These Terms & Conditions shall apply to all contracts for the purchase of goods by you from us the seller to the exclusion of all other Terms & Conditions which you may purport to apply under any sales offer or purchase order. These Terms & Conditions supersede all previous agreements and understandings between the parties. Any amendment to the Terms & Conditions will only be effective if signed by a director of All Saints
If your order for UK delivery is received before 2.00pm on any weekday except for Friday we will aim to deliver the goods the next day to the address you have supplied us. The cost of delivery will be as stated on the website at the time of order. Sale items ordered in quantities that require additional packages outwith our standard packaging sizes may require to be charged at an additional rate, this rate will be our shippers standard charge only. As we are using a third party courier, we cannot guarantee next day delivery and therefore time is not of the essence of this contract.
Disputes
In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim shall be governed and construed according to English Law and shall be subject to the exclusive jurisdiction of the English Courts. If any provision of these Terms & Conditions is held by any Court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these Terms & Conditions and the remainder of the provision in question shall not be effected thereby.
We may at any time terminate this agreement without notice to you.
Delivery promotions apply only to standard shipping charges only.
