We offer a full refund on all online purchases returned in the condition in which they were sold within 14 days, and offer an exchange on all garments returned within 28 days.
If, on receipt, you are not satisfied with your goods please return them by special delivery within 14 days to;
Website Returns,
AllSaints,
Units C15-17
Jack's Place
6 Corbet Place
London
E1 6NN
In addition to this, items can be exchanged for items to the same value or more in any AllSaints standalone store provided it is accompanied by the original packing list within 28 days. Items for refund must be returned to the address above. Faulty items must also be returned to the address above.
Any queries please call 0870 458 3736
We will only refund postage of faulty or damaged goods by cheque.
When returning your goods by recorded delivery please ensure that they are in their original condition and the packaging in which they were delivered. Where possible please state why the goods are being returned.
We are happy to issue a full refund upon receipt, or alternatively we will exchange the goods for you. All refunds will be made to your credit or debit card.
In addition to this we will refund postage for any faulty items returned to us.
Store Returns,
This applies to items purchased from an AllSaints store (not online):
Please retain your receipt as proof of purchase.
Where possible we will exchange or issue a credit note for any items not used (including sale items) within 28 days of their purchase. We are unable to refund monies where an item is merely not wanted.
If any item purchased is not of a satisfactory quality please return the item with the receipt where possible to an AllSaints standalone store where a refund will be issued if appropriate.
We regret that concessions are unable to offer a refund on items that are not of satisfactory quality that have been purchased in an AllSaints standalone store.
Please note that concessions are unable to redeem or issue credit notes.
Your statutory rights are not affected.
